Shenzhen Ktouch Technology Co.,LTD is established in 2009, as an intelligent embedded computing provider integrating R & D, production, sales and service,relying on years of industry experience and strong scientific research background,we have been adhering to the strategy 'IoT Computer，Connecting the Dots " and kept focusing on the research, development, and production.Especially the ODM team of the company, can provide customers with fast, high-quality and flexible OEM &ODM services for customized products.We have diversified products and services such as industrial panel computer, industrial touch displays, embedded box computers, rugged tablets, and customized solutions for intelligent IoT market.
With its focus on delivering these core values to better serve customers,Ktouch integrates its capabilities and operates global businesses, which are IoT Automation Solutions ,intelligent transportation (ITS，Smart factory,Intelligent Platform @ Smart City, Intelligent Platform @ Smart City (IPS), Mobile Computing Solutions , energy and environmental protection,HMI etc. This strategic deployment enables Ktouch to offer time-to-market, time-to-solution products and service without compromising cost.
Adhering to the business philosophy of win-win cooperation and morality first, we can provide customers with high-quality products and services and enhance customer value，strict control of the company's design, production of product quality, quality control and after-sales service system, strict implementation of ISO9001 management. Ktouch strives to achieve the ultimate aim of IoT and AI, and to create comfortable and convenient living spaces for human beings by using advanced technologies.Being honest and responsible. Let Smart Life within Easy Reach!
Ktouch's Quality Management is based upon a strict Quality Assurance Closed Loop Feedback System which provides solid and consistent feedback through the design, manufacturing and service stages to ensure continuous progress and quality improvement to meet customer expectations. These stages are: Design Quality Assurance (DQA), Manufacturing Quality Assurance (MQA) and Service Quality Assurance (SQA).
The backbone of customer support is a team of professional Application Engineers who provide customers with real-time technical support. Their expertise is shared through internal knowledge management and links to the web site for online nonstop service and solutions.
Repair Service
With an efficient eRMA system and RMA service policy, Ktouch's RMA Team is able to ensure prompt, high quality product repair and replacement services with short turnaround time.
Service Quality Assurance includes technical support and repair service. These are important windows to serve Ktouch's customer needs, receive their feedback and work with R&D and Manufacturing to strengthen Ktouch's response time in resolving customer concerns and improving service levels.
Manufacturing Quality Assurance is carried out in accordance with ISO 9001, ISO 13485 & ISO 14001 certification standards. All Ktouch products are built using production and quality testing equipment in a static-free environment. Additionally, these products have gone through rigorous tests in the production line and dynamic aging in the burn-in room. Ktouch's Total Quality Control (TQC) program includes: Incoming Quality Control (IQC), In-Process Quality Control (IPQC) and Final Quality Control (FQC). Periodic training, auditing and facility calibration are strictly implemented to ensure all quality standards are followed to the letter. The Quality Control Team constantly feeds related issues to R&D for improving product performance and compatibility.
Design Quality Assurance starts at the conceptual stage of a project and covers the product development stage to ensure quality is designed in by highly qualified engineers. Ktouch's safety and environmental test labs ensure our products meet the requirements of CE/UL/FCC/CCC standards. All Ktouch products go through an extensive and comprehensive test plan for compatibility, function, performance and usability. Therefore, Ktouch customers can always expect to receive well-designed, high quality products.
Ktouch's core values of Innovation, Commitment, Collaboration, Agility, and Accountability guide our decisions to exceed expectations.
AGILITY
We are flexible, adaptable, and responsive to the change in demands of our customers, the market, and our environment. We are willing to learn and create new ideas to drive and embrace changes actively.
INNOVATION
We constantly strive to drive innovation into all aspects of our business to provide our customers' products that deliver reliability, quality, performance, and value creation.
COLLABORATION
We work together to contribute to the development of new products and services that will ensure the success of our customers.
ACCOUNTABILITY
We always hold ourselves accountable for our products, services, and actions to our employees, customers, and partners
COMMITMENT
We offer our valued customers the highest possible standards of solutions. At Ktouch,we treat customers with dignity, respect, and courtesy. We listen objectively to their needs and respond in a timely, efficient, and responsible manner.
Company Address:27F,#B building,Phase 1,Lily Xingcheng,Baige road No.363,Longgang disctrict,Shenzhen,China
Tel：+86-13798591729
Email：info@ktouchtech.com
